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General terms and conditions and data protection

Company contact details:

Name: Gilles Meyer
Phone: +41 61 205 00 00 40
Company name: Association Museums-PASS-Musées

Contact details for the data protection officer:

Name : Eliane Staub
Telephone: +41 61 205 00 00 40
Email :
Company name: Association Museums-PASS-Musées

Data protection declaration

As a user of our website, you will receive all the necessary information in this data protection statement about the manner, extent and purpose of the collection and use of data that we or third-party providers collect. We are particularly concerned about the confidentiality of your personal data and therefore work strictly within the limits set by law. We will only pass on such data to third parties with your express consent. We ensure a high level of security for particularly confidential data, such as payment transactions or inquiries you send us, by using SSL encryption. At this point, however, we would like to draw your attention to the general dangers of Internet use, over which we have no control. Particularly when exchanging e-mail, your data is not secure without extra precautions and may be collected by third parties.

Information, deletion, blocking

You will receive information at any time and free of charge about the personal data we have stored about you, as well as the origin, recipient and purpose of the data collection and processing. You also have the right to request the correction, blocking or deletion of your data. This does not apply to data that is stored in accordance with legal requirements or that is necessary for the proper conduct of business. Data is stored in a lock file for control purposes, so that it can be locked at any time. If data is not collected as part of a legal archiving obligation, we will delete your data at your request. If the archiving obligation applies, we will block your data. If you have any questions or concerns regarding the correction, blocking or deletion of personal data, please contact our data protection officer under the contact details given in this data protection declaration or at the address given in the imprint.

Your rights

You can request information about your stored data. We invite you to send your request for information to the above address. Proof of your identity must be attached to your inquiry.
We offer you the possibility of requesting the deletion or rectification of data at any time. You are also entitled to revoke your consent to the use or processing of your personal data for the future at any time.


We use cookies on our website. These small text files are stored on your computer from our server. They support the presentation of our website and help you move around it. Cookies collect data about your IP address, browser, operating system and Internet connection. We do not associate this information with personal data and do not pass it on to third parties. Under no circumstances are cookies used to deliver/install malware or spyware on your computer. You can also use our website without the use of cookies, which may limit certain features and functions of our offer. If you wish to disable cookies, you can do so using your browser's special settings. Please use its help function to make the appropriate changes. You can manage advertising cookies online via the following links: for the United States and for Europe.

Providing paid services

If you wish to use the paid services offered on our website, we may need to collect additional data from you for billing purposes and for security reasons. Your name, a valid e-mail address and, if applicable, your address and telephone number, as well as other information, as appropriate, are regularly requested. This may also include content that enables us to verify the information provided, such as confirmation of the e-mail address supplied. For legal reasons, we need to be sure that you actually wish to receive the services offered and that we can bill you correctly for said service. We work, in payment transactions to secure your data, with the SSL encryption standard, recognizable by the browser line "https://".

Collection of access data

The delivery and presentation of content via our website technically requires the collection of certain data. When you access our website, these server log files are recorded by us or by the internet space provider. These log files do not allow any conclusions to be drawn about you or your person. The relevant information includes the name of the website, the file, the current date, the data volume, the web browser and its version, the operating system used, the domain name of your Internet service provider, the referring URL as the page from which you accessed our site and the corresponding IP address. We use this data to present and deliver our content and for statistical purposes. The information supports the provision and continuous improvement of our offering. We also reserve the right to check the above data at a later date if there is any suspicion of illegal use of our offer.

Third-party content and services

The offer on our website may also include the content, services and performance of other providers that complement our offer. Examples of such offers are Google Maps, YouTube videos or third-party graphics. Regular calls to these services from third parties require the transmission of your IP address. This enables these providers to perceive your user IP address and store it. We endeavor to include only third-party providers who use IP addresses solely for content delivery. However, we have no influence on which third-party provider may store the IP address. This storage may be used for statistical purposes, for example. If we become aware of third-party storage processes, we will immediately inform our users. In this context, please also note the special data protection declarations for individual third-party suppliers and service providers whose services we use on our website. You will also find them in this data protection declaration.


You can register on our website to receive our newsletter. We need your e-mail address for this. In addition, we need to verify that you are the owner of the e-mail address provided and that you wish to receive the newsletter, taking into account current legal provisions. This is why we collect information that enables us to carry out such checks. The data collected in this context is used to send and receive the newsletter. It serves no other purpose and will not be passed on to third parties. Apart from the information required to send the newsletter, no other data is collected on our site. As the sending and receipt of the newsletter depends on your consent, you may revoke your consent to the collection and storage of your data at any time without giving any reason. Please use the "Unsubscribe-Link", which is provided in the newsletter.

Personal information

We take the protection of your personal data seriously and strictly adhere to the legal provisions and this data protection declaration when collecting and processing personal data. If the purpose of data collection ceases to apply or the end of the legal retention period is reached, the collected data will be blocked or deleted. Our website can be used regularly without the transmission of personal data. If we collect personal data - such as your name, address or e-mail address - this is done on a voluntary basis. This data will not be disclosed to third parties without your express consent. Please note that data transmission over the Internet is not always secure. The protection of data exchange cannot be guaranteed, especially in e-mail traffic.

Server log files

Server log files are anonymous data collected when you access our website. This information does not allow us to draw any personal conclusions about you, but for technical reasons it is essential for the delivery and presentation of our content. It also serves our statistical purposes and the constant optimization of our content. Typical log files are the date and time of access, the amount of data, the browser used for access and its version, the operating system used, the domain name of the provider you ordered from, the page from which you accessed our offer (referring URL) and your IP address. Log files also enable precise control in the event of suspected illegal use of our website.

Contradictory advertising e-mails

As part of the legal obligation of legal notices, we have to publish our contact data. They are partially used by third parties to send advertising and unwanted information. We hereby object to any sending of advertising material of any kind that is not expressly authorized by us. We also expressly reserve the right to take legal action against unwanted and unsolicited sending of advertising material. This applies in particular to spam e-mails, spam letters and spam faxes. We draw your attention to the fact that the unauthorized transmission of advertising material may affect competition law, civil law and criminal law. Spam and faxes in particular can give rise to claims for damages if they disrupt business activities by polluting mailboxes or fax machines.

Encrypted payment transactions

We secure your data in payment transactions. Therefore, for security reasons and to protect your confidential and personal content, our site uses SSL encryption when transmitting payment transactions. You can determine whether or not SSL encryption is enabled. You can recognize the use of encryption by your browser's address line. Data transmission is only encrypted if the regular display changes from "http://" to "https://". The browser line "https://" indicates the use of SSL encryption, and payment transactions are now encrypted. Activating SSL encryption prevents third parties from reading your confidential data. Therefore, only transfer your data when SSL encryption is enabled.

Facebook plugin

You can find Facebook social network plugins on our website. Its provider is Facebook Inc, based in the United States, California 94025, 1 Hacker Way, Menlo Park. The Facebook logo or "Like" button on our site identifies Facebook plugins. See also the overview of Facebook plugins on the following link. When you visit our website, we use the plugin to establish a direct connection with the Facebook server. You then switch from one to the other via your browser. For Facebook, this means that you have visited our website with your IP address. By clicking on the Facebook "Like" button, you create a link between the content of our website and your Facebook profile. Facebook will associate your visit to our site with your account. We do not know what content is transmitted to Facebook or how Facebook uses it. For more information on data collection and use, please see Facebook's privacy policy, which can be found at. You can prevent your visit to our site from being associated with your Facebook profile by simply logging out of your Facebook account first.

Use of Google Analytics

We use the Google Analytics web analytics service from Google Inc. on our website, which uses cookies. These are text files that enable us to analyze your user behavior in relation to our website by saving them on your PC. Cookies generate information that is transmitted to a Google server. These servers are generally located in the USA, but follow the European Economic Area user agreements and shorten your IP address before transmission to the USA. Only in exceptional cases will the IP address be shortened after transmission to the USA. Google evaluates the information transmitted and provides further services for website operators in this context. The IP address determined is not merged with other Google services. You can prevent cookies being saved on your computer by changing your browser settings. However, this may lead to display and functional restrictions when using our website. A browser plug-in also prevents the collection and use of data generated by cookies. You can download it from the following link.

Learn more about Google and the Google Analytics privacy policy at the following address or at this address.

Twitter plugin

We also use features of the Twitter microblogging service on our website. Twitter is operated by Twitter Inc, an American company based in the United States, San Francisco, CA 94103, 1355 Market St, Suite 900, Twitter's main function is the "tweet function". If you use them via our website, a link will be established with your Twitter account. Data may be exchanged with other users and data may be transmitted to Twitter. We have no knowledge of the content of the data sent to Twitter, nor are we informed of its use. To find out more about these issues, visit site. There you'll find Twitter's detailed data protection statement. In addition, the platform offers you the opportunity to design your own data protection settings on the following link.


Please note:

This page is currently being revised ( situation as of July 2023). For any questions, please contact directly