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Covid-19 - FAQ (last update: 17/11/2020)

List of open museums

Click here and access the list with the current status of the museums.

FAQ

QUESTIONS AND ANSWERS ON THE VALIDITY OF THE MUSEUMS-PASS-MUSÉES DURING THE PANDEMIC

Here you will find questions and answers concerning the validity of your Museums-PASS-Musées. If you do not find an answer to your question, please contact us by e-mail: info@museumspass.com. In view of the continuously changing situation, please take into account the date of updating of the information. 

Which museums can I visit in the current situation?

Stricter corona measures will apply to Switzerland from Thursday, 29.10.2020. There is no national provision for the closure of all museums, but different regulations apply depending on the canton. So [...]

Stricter corona measures will apply to Switzerland from Thursday, 29.10.2020. There is no national provision for the closure of all museums, but different regulations apply depending on the canton. So far, the museums of the canton of Bern have been closed.

For France a national lockdown will apply from Friday, 30.10.2020. All French museums will remain closed until the end of November for the time being.

For Germany a partial lockdown will apply from Monday, 02.11.2020. All German museums will remain closed until the end of November.

Overview of open and temporarily closed museums: Click here to see the list of museums.

What happens to the validity of my Museums-PASS-Musées if a museum is closed?

If you extend your Museums-PASS-Musées, the lost time will be credited to you retrospectively (if your country of residence is affected by a closure). This applies to all extensions made within the ne [...]

If you extend your Museums-PASS-Musées, the lost time will be credited to you retrospectively (if your country of residence is affected by a closure). This applies to all extensions made within the next 12 months (30.10.2020 to 30.11.2021).

Please note: You can renew your Museums-PASS-Musées at the earliest 90 days before the expiry date.

Would you like to actively support us? With the online renewal you have the option of waiving compensation for lost time. In this way you are directly supporting the preservation of our museum landscape, thank you very much!

How can I support the Museums-PASS-Musées?

Support the Museums-PASS-Musées and its member museums in these turbulent times by continuing to buy, give away or renew our Museums-PASS-Musées during this period. You can purchase it in one of our m [...]

Support the Museums-PASS-Musées and its member museums in these turbulent times by continuing to buy, give away or renew our Museums-PASS-Musées during this period. You can purchase it in one of our member museums if possible or otherwise in our online shop.

During the periods when the museums are closed, you do not pay any additional fees when ordering online!

I am not registered yet, what do I have to do?

When you purchase a new Museums-PASS-Musées you will receive a registration form which you can fill in and send to us by mail. You can also register online by clicking on this link.

When you purchase a new Museums-PASS-Musées you will receive a registration form which you can fill in and send to us by mail. You can also register online by clicking on this link.

Can I cross the border to visit the museums?

Before you plan to cross the border, please contact the relevant authorities on a daily basis to find out about the travel arrangements. In addition, we recommend that you find out about the opening d [...]

Before you plan to cross the border, please contact the relevant authorities on a daily basis to find out about the travel arrangements. In addition, we recommend that you find out about the opening days and times of the respective museum immediately before your visit.

How can I renew my Museums-PASS-Musées to benefit from the 13th month?

Renew your Museums-PASS-Musées now in one of our member museums (and thus support your favourite museum) or renew conveniently online via your user account.  We encourage all pass holders who [...]

Renew your Museums-PASS-Musées now in one of our member museums (and thus support your favourite museum) or renew conveniently online via your user account

We encourage all pass holders who are considering extending their Museums-PASS-Musées to do so. The cultural sector is strongly affected by the situation and needs your support!

My Museums-PASS-Musées expires, but the museums in my area are currently closed. Can I still renew my Museums-PASS-Musées?

Yes, you can easily renew your Museums-PASS-Musées online in your user account.  During the periods when the museums are closed, you do not pay any additional fees when ordering onli [...]

Yes, you can easily renew your Museums-PASS-Musées online in your user account

During the periods when the museums are closed, you do not pay any additional fees when ordering online!

We encourage all pass holders who are considering extending their Museums-PASS-Musées to do so. The cultural sector is strongly affected by the situation and needs your support!

I have not yet activated my Museums-PASS-Musées. What is the latest date by which I have to activate the Pass?

There is no deadline for the activation of a Museums-PASS-Musées.

There is no deadline for the activation of a Museums-PASS-Musées.

Where can I find out the expiry date of my Museums-PASS-Musées?

You can now check your expiry date directly in your user account or on our homepage.

You can now check your expiry date directly in your user account or on our homepage.

Contact

MUSEUMS-PASS-MUSÉES
Birsigstrasse 2
CH-4054 Basel
T (CH) : 061 205 00 40
T (DE) : 07621 161 36 34
T (FR) : 03 89 33 96 29
info@museumspass.com