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Covid-19 - FAQ (last update: 04/05/2021)

QUESTIONS AND ANSWERS ON THE VALIDITY OF THE MUSEUMS-PASS-MUSÉES DURING THE PANDEMIC

Here you will find questions and answers concerning the validity of your Museums-PASS-Musées. If you do not find an answer to your question, please contact us by e-mail: info@museumspass.com. In view of the continuously changing situation, please take into account the date of updating of the information. 

FAQ

Which museums can I visit in the current situation?

Switzerland: The Federal Council has approved the opening of Swiss museums from 1 March 2021. We recommend to check the visiting conditions and opening hours before your visit. France: All museums [...]

Switzerland: The Federal Council has approved the opening of Swiss museums from 1 March 2021. We recommend to check the visiting conditions and opening hours before your visit.

France: All museums are currently closed. The museums are scheduled to open on Wednesday, 19.05.2021.

Germany: The opening of the museums depends on the local incidence rates. Please contact the museum directly for up-to-date information.

Overview of our museums: Click here to see the list of museums.

What happens to the validity of my Museums-PASS-Musées if a museum is closed?

The downtime caused by the closure of the museums will regularly be added to the validity of your Museum-PASS-Musées if your country of residence is affected by a closure. The extension of validity is done automatically.

The downtime caused by the closure of the museums will regularly be added to the validity of your Museum-PASS-Musées if your country of residence is affected by a closure. The extension of validity is done automatically.

How can I support the Museums-PASS-Musées?

Support the Museums-PASS-Musées and its member museums in these turbulent times by continuing to buy, give away or renew our Museums-PASS-Musées during this period. You can purchase it in one of our m [...]

Support the Museums-PASS-Musées and its member museums in these turbulent times by continuing to buy, give away or renew our Museums-PASS-Musées during this period. You can purchase it in one of our member museums if possible or otherwise in our online shop.

During the periods when the museums are closed, you do not pay any additional fees when ordering online!

I am not registered yet, what do I have to do?

When you purchase a new Museums-PASS-Musées you will receive a registration form which you can fill in and send to us by mail. You can also register online by clicking on this link.

When you purchase a new Museums-PASS-Musées you will receive a registration form which you can fill in and send to us by mail. You can also register online by clicking on this link.

Can I cross the border to visit the museums?

Before you plan to cross the border, please contact the relevant authorities on a daily basis to find out about the travel arrangements. In addition, we recommend that you find out about the opening d [...]

Before you plan to cross the border, please contact the relevant authorities on a daily basis to find out about the travel arrangements. In addition, we recommend that you find out about the opening days and times of the respective museum immediately before your visit.

How can I renew my Museums-PASS-Musées to benefit from the 13th month?

Renew your Museums-PASS-Musées now online via your user account.  We encourage all pass holders who are considering extending their Museums-PASS-Musées to do so. The cultural sector is st [...]

Renew your Museums-PASS-Musées now online via your user account

We encourage all pass holders who are considering extending their Museums-PASS-Musées to do so. The cultural sector is strongly affected by the situation and needs your support!

My Museums-PASS-Musées expires, but the museums in my area are currently closed. Can I still renew my Museums-PASS-Musées?

Yes, you can easily renew your Museums-PASS-Musées online in your user account.  During the periods when the museums are closed, you do not pay any additional fees when ordering onli [...]

Yes, you can easily renew your Museums-PASS-Musées online in your user account

During the periods when the museums are closed, you do not pay any additional fees when ordering online!

We encourage all pass holders who are considering extending their Museums-PASS-Musées to do so. The cultural sector is strongly affected by the situation and needs your support!

I have not yet activated my Museums-PASS-Musées. What is the latest date by which I have to activate the Pass?

There is no deadline for the activation of a Museums-PASS-Musées.

There is no deadline for the activation of a Museums-PASS-Musées.

Where can I find out the expiry date of my Museums-PASS-Musées?

You can now check your expiry date directly in your user account or on our homepage.

You can now check your expiry date directly in your user account or on our homepage.

Contact

MUSEUMS-PASS-MUSÉES
Birsigstrasse 2
CH-4054 Basel
T (CH) : 061 205 00 40
T (DE) : 07621 161 36 34
T (FR) : 03 89 33 96 29
info@museumspass.com